FAQ

When is Client Forum 2025?

We hope to see our customers and partners at Client Forum 2025! The next installment of our annual conference will be Tuesday-Thursday, May 13-15, at the Sheraton San Diego Hotel & Marina, in San Diego, California. Save the date! Registration will open later this fall.

When will Call for Presentations and Doyle Awards open?

Please be on the lookout for an email announcement coming early this summer.

Does the conference offer continuing education credits (CEs)?

Yes, attendees of qualifying sessions will be eligible for 10-12 hours of continuing education credits/contact hours. For more information, please visit the Continuing Education page.

Can you tell me more about MCG User Certification?

Your attendee registration fee includes the option to obtain MCG Certification through participation in the online MCG Care Guidelines Certification course and Certification Exam. Certification is for licensed clients only and demonstrates competence in the use of the MCG care guidelines.

What MCG User Certification options are included with my Client Forum registration?

Certification is for licensed clients only and clients can choose one of the following certifications*:

Care Guidelines Specialist – ISC/GRC: For licensed healthcare professionals such as Registered Nurses. The regular price for the course is $200 per person and $75 to retake the exam if the initial attempt is failed.
Physician Advisor: For medical doctors working as Physician Advisors (typically in the provider market). The regular price for the course is $225 and $75 to retake the exam if the initial attempt is failed.
Medical Director: For medical doctors working as Medical Directors (typically in the payer market). The regular price for the course is $225 and $75 to retake the exam if the initial attempt is failed.

*Behavioral Health Certification is not eligible.

When can I take the MCG User Certification Exam free of charge?

From the first day of Client Forum (April 22, 2024) through the remainder of the calendar year (December 31, 2024). During the week of the conference and in post-conference communications, we will share a discount code and instructions to register for MCG Certification. The discount code is valid from the first day of Client Forum (April 22, 2024) through the remainder of the calendar year (December 31, 2024).

Will Client Forum be offered as a virtual event or livestreamed?

Client Forum 2024 is an in-person event and will not be livestreamed. We usually share a selection of our presentations after the conference. To view some of our most popular past presentations, please visit the Client Forum On Demand Webinars page.

How do I register to attend?

PLEASE NOTE: CLIENT FORUM IS OPEN TO MCG CLIENTS AND INVITED GUESTS ONLY

All attendees should register via the Registration page. Please register with your company email address, as you are given the option to cc your personal email address. After registering, you should receive a registration confirmation via email. If you do not receive your confirmation, you may not have completed all steps necessary to submit your registration.

IMPORTANT! Be sure to save your registration confirmation as this will make it easy for you to sign in should you need to modify your registration, access your account to retrieve your invoice, add a guest, etc.

What are the registration costs and is there a group discount?

Attendees are encouraged to register early to take advantage of discounted rates. The registration pricing schedule can be found on the Registration page.

Groups of three or more registrants are eligible for 25% off the registration fees. Group discount instructions are also available on the Registration page.

What are the payment methods for event registration?

Credit card is the preferred payment method and you will be prompted to complete payment at the end of the registration process.

If you cannot pay by credit card, please send an email to clientforum@mcg.com to request an exception and check payment instructions.

How do I make edits to my registration?

Sign in to the registration website to modify your registration, retrieve your registration confirmation/invoice, and more.

What is your registration cancellation policy and how do I cancel my registration?

All registration cancellations must be made online by logging into your registration profile or requested via email to clientforum@mcg.com for a full refund when received by 11:59 pm Pacific Time on Friday, March 22, 2024. No refunds will be issued after March 22, 2024. Substitutions will be considered. Contact clientforum@mcg.com with your request.

In addition, don’t forget to cancel your hotel reservation! See the Hotel and Travel page for details.

How do I transfer my registration to a colleague (substitute) from my organization?

Email clientforum@mcg.com to request a substitution.

How can I retrieve my registration confirmation/invoice/receipt?

When should I plan to arrive?

The conference officially begins with a Welcome Reception at 5:00pm on Monday, April 22. We recommend arriving on Monday afternoon, April 22.

When should I plan to depart?

The conference officially concludes with the Farewell Party from 6:30-10:00pm on Wednesday, April 24. We recommend departing on Thursday, April 25.

Will there be Wi-Fi? Do I need to bring a computer?

Yes, complimentary Wi-Fi will be provided at the conference. No, a computer is not required for any of the conference sessions.

Am I allowed to bring a guest to the meals and evening events?

Guest passes for meals and evening events may be purchased per the guest pricing schedule on the Registration page. A guest is someone who is not attending the conference and would like to join you for meals and evening events. Guests must be 21 or older.

How do I take advantage of the discounted room rate and book my hotel room?

Please visit the Hotel and Travel page to learn more about the venue and how to make your hotel reservations.

What is the hotel cancellation policy?

Cancellations must be made at least five days prior to arrival. Cancellations made within five days of arrival will be charged one night room and tax.

How do I purchase an exhibitor space?

To request a copy of the Exhibitor Prospectus and ensure you are included in our exhibitor communications, please contact us at clientforum@mcg.com.

Additional questions

For any additional questions you may have, please email clientforum@mcg.com.